As we ship internationally from Bali, all our customers may be responsible for import taxes & duties by your local customs office. We are currently working on tax free shipments to certain countries, including the UK, Australia and other countries. Please check back or email us for further details.

Please refer to your local government customs website to check applicable VAT and duty taxes.

To ensure the integrity and spiritual quality of the sacred power objects we create, we currently ship everything directly from our production house and offices in Ubud, Bali to our customers around the world.

Once your orders is shipped, it cannot be canceled. If the customer is not able to receive the parcel after several attempts of the courier for delivery or the customer refuses to receive the parcel for any reasons, the order will be returned to Bali after 14 days and the customer becomes responsible for any shipping charges, including return shipping charges to Bali and any applicable duty and import taxes as Indonesian customs doesn’t recognize returns and will tax accordingly. 

Please contact the courier at your local office if you should be unable to receive the parcel at the scheduled delivery time and schedule a convenient date and time within the allotted grace time for delivery.

We ship to following countries:

If you do not see your country on this list, please contact us and we will check if we can assist you with shipping to your country. Please note that we cannot ship to certain countries, i.e. India, Russia, China due to customs/ import restrictions.

Orders typically ship within 1-2 working days, not including weekends. I.e. If we receive an order Friday at noon in Bali, the earliest it may ship is Monday afternoon, depending on if we have stock or need to produce the order for you.

Due to effects of Covid, Bali was closed for two years and onlys started opening its borders again slowly in March 2022. We are still navigating the challenges these restrictions brought, and beg for your patience and understanding. We currently do not hold a lot of stock and often produce on orders as we receive them, so it can happen that delays can occur. 

If you have any urgency regarding receiving an order because it is a birthday gift etc, please inform us by contacting us at [email protected] and we will do our best to prioritize your request and get it to you in time.

Please note that the shipping period for DHL or other courier option only reflects the time it takes once the order has been picked up by the courier and is in transit to your destination.

Selecting the faster courier option does not mean that the fulfillment or production part is expedited. It only means that the actual shipping time is expedited.

During sale periods, we expect delays in fulfilling and dispatching your order. If you require priority shipping, please email us at [email protected]

We are unable to ship to PO Boxes.

We usually require 1-2 business days (not including weekends) to process your order before it is dispatched. Yet, due to the impact of the pandemic and the two year lock down that devasted the Balinese local economy, we have been forced to reduce our stock quantity and produce on order. Therefore, we beg your patience and understanding that it is possible that at the time of your order, we have to produce the order just for you which is done at our in-house production and can be done quickly, yet this may prolong the delivery processing time.

Please note the Delivery Processing time is not included in the delivery time mentioned for shipping. While we truly do our human best to produce, bless and ship our orders in the fastest time possible, we understand that there sometimes is an urgency to receive the order by certain dates. Therefore, please email us prior to your order to make sure that we can fulfill your timely needs.

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SHIVALOKA insures each purchase up to $1000 during the time it is in transit until it is delivered to your specified delivery address. If the customer wants to insure orders above $1000 value, insurance will be charged at 2% of the invoice value. Please contact us for insurance requests or questions. 

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by SHIVALOKA, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

DHL can deliver an order to certain destinations without collecting a signature. You can make this selection through DHL’s website with your airway bill number, otherwise the signature required will be set by default. Please be aware, that if no signature is collected, you agree to our terms and conditions and confirm that SHIVALOKA can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. Please be aware that, if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. On occasion, DHL may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.