My tracking number says it was delivered but I didn’t receive anything. What should I do?

SHIVALOKA insures each purchase up to $1000 during the time it is in transit until it is delivered to your specified delivery address. If the customer wants to insure orders above $1000 value, insurance will be charged at 2% of the invoice value. Please contact us for insurance requests or questions.  We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by SHIVALOKA, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us. DHL can deliver an order to certain destinations without collecting a signature. You can make this selection through DHL’s website with your airway bill number, otherwise the signature required will be set by default. Please be aware, that if no signature is collected, you agree to our terms and conditions and confirm that SHIVALOKA can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. Please be aware that, if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. On occasion, DHL may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.

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