Please email customercare@shivaloka.com and we’ll look into this for you.  Please provide your order number and photographs of your item with a clear description of the issue. Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. 

Please check our Return Policy for further information.

If you have forgotten your password, you can request a link to reset it here:

https://onlineprojectprogress.com/shivloka/my-account/   >> replace with real URL when live

Click on the ‘Lost your password?’ link to set a  new password, then log back in on the above page.

You can also change your password inside your account, under the “Profile” tab.

When you place an order, you will receive an automated confirmation email of your order. If you did not receive an email confirmation, please contact us at customercare@shivaloka.com to request us to resend the order confirmation to you.

If you have changed your mind and need to cancel your order or any reason, you may do so as long as it has not yet been shipped. Once orders are shipped, they cannot be canceled anymore.

Simply log into your account, and submit the Cancel Order Request. If the order hasn’t been shipped, your request will be approved and you will receive a refund within 7 days.

If you would like to check on the status of your order, you can log into your account and click on “Orders”. A list of your order will be displayed, and show you the current status of your latest order.

You can place an order without creating an account. However, you have the option to register an account with us during the checkout process. 

Your account offers you following benefits:

• View status of your order
• Track your orders 
• Review previous purchases
• Request a return/exchange, order cancellation or repair
• Add items to your Wish List
• Add your birth information for custom astrological reports