What mantra should I use to meditate with Shivaloka beads? There are literally thousands of ancient mantras you could use for meditation, each for unique intentions and benefits. But not every mantra is equally powerful and effective. First, we strongly recommend using Vedic mantras. You can find more information on suitable mantras to use for meditation with your sacred power object in our SHIVALOKA Academy. You gain complimentary access to the academy with the purchase of your SHIVALOKA soul jewelry and mala beads.
How do I exchange & return products purchased? If an item is not to your liking or the size doesn’t fit and you need an exchange, you have 30 days to return your item after receipt of your order. Returned items must not be worn and be returned in mint condition with original packaging. As all our items are energetic products, we cannot accept returns on items that you have started meditating with and wearing as these items now carry your soul energy signature and these cannot be resold to other customers and your energy should always be protected and stay with you. Return your item/s by logging into your account. Click on the “Returns” tab, and fill in and submit the Return form. One of our customer service representatives will be happy to assist you with your return and will contact you after we receive your return with further instructions. Please do not send the items without creating a return in your account and receiving confirmation from our customer service.
What is your Warranty Policy? Every jewelry piece of SHIVALOKA is covered by a two year warranty on receipt of a valid proof of purchase. This warranty applies to all of our products across the globe, regardless of where you purchased them from. During the warranty period of two years, if your sacred jewelry and mala beads require repair we will provide you with a full repair service free of charge. The warranty does not include international shipping fees. When the warranty expires and you require repairs, we offer a repair service at a small fee.
Our Return & Refund Policy All products must be returned as received in original, perfect condition, including all packaging materials within 30 days of receipt. Our customer care team will contact you to assist you with the return after you submit the request for return in your account. Do not send the return without confirmation from our customer care service first. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or we may reduce the amount of any applicable refund or exchange accordingly. Refunds will be made only once the returned item has been received by us and checked. You can choose to receive a store credit or a refund.
My SHIVALOKA jewlery arrived damaged. What should I do? If your delivery of items from SHIVALOKA arrived damaged, please contact our customer care team immediately. Please include your order number and pictures of the broken item. The claim must be made within 3 days of receipt. While we understand how disappointing it can be to receive a delivery that’s not in perfect condition, SHIVALOKA is not responsible for any loss or damage during the shipping period. Once we receive your information, we will submit a claim with the courier company. If they confirm the delivery was damaged, we’ll provide instructions on how to return it and send you a replacement.
What payment methods are available? We accept following credit cards: Visa, MasterCard, American Express We further accept Paypal, Apple Pay and Google Pay. We also accept EPS (Austria), giropay (Germany), iDEAL (Netherlands), SEPA Direct Debit (EU), Sofort (Germany)
Why is my promo gold not working for 14k, 18k or 22k gold jewelry? Promotional discount codes cannot be applied to 14 carat, 18 carat or 22 carat gold products with exception of the 10% welcome discount.
Can I apply a promo code on custom orders? Promotional discount codes cannot be applied to custom orders.
I placed an order a few days ago and now the item is on sale. Can I get a refund for the sale price? We can offer a Sale Price adjustment on any items purchased up to 5 days prior to the commencement date of a sale where that previously purchased item is now on sale. The the exact style and size of this item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved sale price adjustments will be credited to your SHIVALOKA account in the form of a store credit which will be valid for 12 months. We are unable to offer price adjustment on items originally purchased in a sale or on promoted items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.