If you wish to purchase a Gift Card, you can find the link to purchasing Gift Cards in our bottom menu or here. (ADD URL when we have the URL Link). Gift Cards can be purchased and gifted to someone else by submitting their email address. The recipient will receive the email for the gift with their Gift Card credit that they can redeem on our website by using the unique Gift card number.

You can check the balance of your Gift Card in your account.

Gift cards purchased online can only be redeemed online. We do not accept Gift Cards purchased online at our retail stores in Bali.

Promotional discount codes cannot be applied to 14 carat, 18 carat or 22 carat gold products with exception of the 10% welcome discount.

Promotional discount codes cannot be applied to custom orders.

We can offer a Sale Price adjustment on any items purchased up to 5 days prior to the commencement date of a sale where that previously purchased item is now on sale. The the exact style and size of this item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved sale price adjustments will be credited to your SHIVALOKA account in the form of a store credit which will be valid for 12 months.

We are unable to offer price adjustment on items originally purchased in a sale or on promoted items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

Please contact our customer service to apply the promo code after the order has already been processed. We will refund you for the amount of the discount.

If your promotional code is not applying to your shopping cart, there may be a few reasons”

• Check to make sure you entered the correct code
• the promotion connected to the promo code may have already expired
• Promo code may not be applicable during sale promotion or on already discounted items

If you feel that none of the above reasons apply to you, please contact us at customercare@shivaloka.com and we will be happy to assist you.

You can apply a promotional discount code in your cart at checkout.

SHIVALOKA uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.

We accept online payments through secure payment gateways Stripe and Paypal. All credit card information is encrypted and shared directly with them and never stored on our website.

We accept following credit cards: 

Visa, MasterCard, American Express

We further accept Paypal, Apple Pay and Google Pay.

We also accept EPS (Austria), giropay (Germany), iDEAL (Netherlands), SEPA Direct Debit (EU), Sofort (Germany)