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My mala broke. How do I get it repaired?

If your jewelry requires repair, we offer a repair service exclusively for SHIVALOKA products. Please log into your account, and click on the Repair tab, and you will be taken to a Repair form that you need to fill out and submit.  You will be able to:

  • Submit your repair request
  • check on the status of your repairs
  • Communicate with our support team regarding your repair 
You will need to ship your repair item together with our repair form that you can download in our repair section in your account to our production house in Bali.  You will need to submit the repair request together with your order number or a copy of the purchase receipt for warranty purposes. If the warranty has expired, a small repair fee will be applicable and return shipping fee. For your warranty to be applied, you need your purchase order receipt or order number if you purchased online. You will need to ship your repair to Bali and we will guide you on sending the parcel. Please do not send any repairs unless you have received our confirmation.    

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