SHIVALOKA | Faqs

Frequently Asked Questions

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Customer Care
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Payment

What payment methods are available?
Why is my promo gold not working for 14k, 18k or 22k gold jewelry?
Can I apply a promo code on custom orders?

Delivery

What are your delivery options?
What should I do if my order is delivered and when I open the box, the item is broken?
Can I have my order delivered to my hotel in Bali?

My order

Do I need an account to place an order?
How do I reset my password for my account?
I placed an order, but never received an email confirmation.

Returns

How do I receive a refund?
What do I do if my SHIVALOKA jewelry is lost or stolen?
How do I exchange & return products purchased?

Repairs

Do you offer repair service for mala beads
that weren’t purchased at your store?
What is your Warranty Policy?
Can you re-goldplate my SHIVALOKA jewelry?

My account

Do I need an account to place an order?
How do I reset my password for my account?
I placed an order, but never received an email confirmation.

Promotions

What payment methods are available?
Why is my promo gold not working for 14k, 18k or 22k gold jewelry?
Can I apply a promo code on custom orders?

Product Information

Do you have a size guide?
How do I use my mala beads from Shivaloka?
Do you offer custom designs?

Rudraksha

Are your Rudraksha authentic?
How many mukhis / Rudraksha faces are the beads on the mala?
Can I wear more than one mala or several sacred jewelry pieces or mukhis at a time?

Jewelry Care

My mala fell on the ground. What do I do?
Can I wear my beads in the shower?
Does your jewelry contain nickel?