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We stand behind the quality of our products and offer a limited warranty and will repair or replace manufacturing defects due to workmanship free of charge for up to 1 year from the original date of purchase for jewelry. However, it does not cover neglect or abuse. General wear and tear, misuse and tarnishing are not covered under the warranty. Further breakage of stretch elastic used for stretchy bracelets is not covered in the warranty due to the breakable nature of elastic thread. Please keep your receipt or pass it onto the recipient you are gifting SHIVALOKA jewelry to as the original proof of purchase is required to claim your warranty. If a receipt is not available, please present a copy of a credit card statement as proof of purchase. This warranty applies to all of our jewelry products across the globe, regardless of where you purchased them from. During the warranty period of one year, if your sacred jewelry and mala beads require repair we will provide you with a full repair service or replacement, if required, free of charge. When the warranty expires and you require repairs, we offer a repair service at a standard fee.
For domestic delivery, we offer following delivery options: Bali: In the Ubud area, we offer personal delivery to your villa or hotel for a $10 personal delivery fee.To Sanur, Seminyak, Canggu and Nusa Dua, there is a $15 delivery fee. Indonesia: For domestic shipping in Indonesia, we use JNE and orders can be delivered within 1-2 shipping days. For international delivery we use DHL We recommend our most reliable and efficient delivery service through DHL World Express shipping. EMS Pos Indonesia (Expedited Postal Service) This is our secondary, postal shipping option, yet is not available for some countries as we try to ensure safe delivery, and EMS connects with the postal service in the destination country. For all questions relating to delivery, please refer to our FAQ page here:
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